Refunds & Exchanges

Return Policy

At ella+mila, we value your satisfaction. That's why we offer a return policy that allows you to return the merchandise for a full refund within 10 days from the date it's marked delivered. 

For Orders $50 and Under (before tax):

• Purchases can be returned for a refund to the original purchase payment method. 

For Orders Over $50 (before tax):

•  You will qualify for a gift certificate that never expires for ellamila.com. 

For a full refund, each product returned must be in its original condition with its packaging. Shipping costs are non-refundable, and we do not provide return shipping labels. 

Unless otherwise stated, specials, promotions, or products purchased using points or coupon codes are final sales and not eligible for returns or exchanges. Please note that we can process returns and refunds only for items purchased directly from  www.ellamila.com  or our shop on Amazon.com.Any items purchased at CVS, Target, or any other retailer should be handled directly through the store where purchased to show proof of purchase.

Items sent as gifts from  www.ellamila.com  can only be returned by the original purchaser, or the recipient must show proof of purchase. If the item arrives damaged, the recipient can exchange it.

 

How to Return Merchandise:
When returning merchandise to ella+mila, please follow these instructions:

• Send an email tocustomercare@ellamila.com and include your order number.
• Indicate the reason for the return in an email.
• If the return request is within the allowed time frame (should we write the allowed timeframe), ella+mila will email back confirming the request.
• Include the original order form with the return.
• Wrap the package securely (bubble wrap or packing peanuts preferred).
• Emailella+mila with the tracking number once the return package has been shipped.

Please note that this Return Policy is subject to change at the discretion of ella+mila.. Customers are encouraged to review this policy periodically for any updates or modifications.

 

Exchange  Policy

At ella+mila, we want you to be completely satisfied with your purchases. We understand that sometimes exchanges are necessary, and we have established the following policy to facilitate this process:

 

For Orders $50 and Under (before tax):

1. Exchanges for orders totaling $50 and under will be handled case-by-case.
2. Customers must contact our customer care team to initiate the exchange process.
3. Our customer care team will assess the request and provide further instructions on how to proceed with the exchange.

 

For Orders Over $50 (before tax):

1. For orders totaling over $50, exchanges are processed differently.
2. Customers are required to return the item(s) they wish to exchange.
3. Once the returned item(s) are received and inspected, customers will be issued an ellamila.com gift card for the value of the returned item(s).
4. The gift card can be used to place a new order for the desired item(s) on our website.

 

General Exchange Guidelines:

1. Exchanges must be initiated within 10 days of the original purchase date.
2. Shipping costs associated with the exchange are the customer's responsibility unless the exchange is due to our error.

 

Damaged Items

At ella+mila, we strive to ensure that your orders arrive in perfect condition. However, if you receive a damaged item, we have implemented the following policy to address such situations promptly and efficiently.

 

Reporting Damaged Items:

1. To be eligible for a replacement, customers must report any damage to items within 5 days of the delivery date.
2. To report a damaged item, customers must email our customer service team at customercare@ellamila.com with the following information:

• A clear photo of the damaged item that clearly shows the extent of the damage.
• A photo or scanned copy of the packing slip included in the shipment.
• Order number and customer details for verification purposes.

 

Lost/Stolen Packages

At ella+mila, we understand the importance of ensuring your orders reach you safely. However, in the unfortunate event that a package is stolen after being marked as delivered, we have implemented the following policy to address such situations:

 

With Premium Shipping Protection:

1. If  Premium Shipping Protection was purchased with your order, you will be eligible for a replacement in case of a stolen package.
2. Customers must report the stolen package no sooner than 48 hours after the package is marked as delivered.
3. This 48-hour window allows for potential delivery delays, as shipping carriers may sometimes mark orders as delivered up to 48 hours before delivery.
4. To report a stolen package, customers are required to email our customer service team at customercare@ellamila.com with the following information:

• Order number and customer details for verification purposes.
• Description of the stolen package incident.
• Any relevant documentation or evidence (if available).

 

Without Premium Shipping Protection:

1. If our Premium Shipping Protection was not purchased for your order, you do not qualify for a replacement if the package is stolen.
2. ella+mila is not liable for stolen packages without the purchase of Premium Shipping Protection.